You’re in an attic. The phone rings.
The customer needs help now. Your best technician cannot stop mid-job to become the call center.
Built for established residential contractors
More booked jobs from the leads you already have.
HOUND is a managed lead service powered by a digital executive assistant built around your business. We work the leads already sitting in your company, build referral relationships with trusted local businesses, and handle the routine follow-up. Your team steps in for pricing, technical decisions, and the job itself.
You run the jobs. HOUND runs the leads.
ACTIVE OPPORTUNITY FILE / 014
LEAD AT RISK
HOUND captures it, assigns it, and follows upThe phone rang at 6:14 PM.
The crew was wrapping up. The office was closed. Nobody owns the callback yet.
BUILT FOR THE TRADES THAT LIVE ON LEAD FLOWPlumbingHVACRoofingRestorationRemodeling
Where work gets lost
Good work goes cold between the first call and the final payment.
Most contractors do not lose an opportunity all at once. It slips through the gaps nobody has time to own: the callback that never happened, the estimate that never got a second conversation, or the past customer nobody checked back with.
1. Find the open work.→2. Build the right partner bench.→3. Work every lead to a clear close.
Why local trust matters: Houzz found 64% of homeowners put recommendations or references among their top three hiring factors; Morning Consult found 61% most trust word-of-mouth, compared with 14% for third-party platforms. Houzz · Leaf Home / Morning Consult
PLUMBING / FIELD WORKThe office has five tabs open.
Calls are in the phone system. Forms are in email. Referrals are in text threads. Good opportunities should not die in somebody’s text messages.
The estimate went out nine days ago.
The estimator thought the office had it. The office thought sales had it. No more “I thought Mike called them back.”
You bought the leads. You still cannot see the jobs.
The dashboard counts inquiries. You need to know which source produced booked work, won work, and collected cash.
RUN YOUR LEADS LIKE A JOBSITE
Every lead gets an owner. No strays.
A crew does not leave a job without knowing who owns the next move. Your leads should work the same way: one owner, one next step, one due time, and a clean closeout.
LEAD WORK ORDER #0247NEW LEAD
OWNERUnassigned
NEXT MOVEAssign and respond
DUENow
A homeowner called about a leaking water heater.
WHAT HOUND RUNS
Recovery, referrals, and follow-through. Managed for you.
HOUND is a managed service, not another dashboard for your office to babysit. We operate the routine work around the pipeline and hand off the conversations that need your team.
The work order
60 DAYS / BUILT AND RUN WITH YOUR TEAMRecover the work already open.
We trace missed calls, open estimates, past customers, referrals, and stalled inquiries. Each one gets a next step.
DAYS 1–10Build the partner bench.
We choose the local businesses that fit your trade, give them a clear reason to work with you, and start the relationship.
DAYS 7–21Work every handoff.
Every referred or recovered lead gets an owner, a next move, and a due time through the appointment and estimate.
DAYS 15–40Show what became paid work.
We handle routine follow-up, update the people involved, and report booked, won, and paid work by source.
DAYS 21–60No new pile of software.
We work inside the tools you already use. Before kickoff, we put the partner targets, outreach volume, handoff rules, conflict rules, and ownership in writing. Your team owns pricing and technical judgment. HOUND owns the tracking, routine follow-up, partner updates, and reporting.
KICKOFF + SHORT WEEKLY CHECK-IN
OWNER JOINS HIGH-TRUST MOMENTS
OWNER JOINS HIGH-TRUST MOMENTS
YOUR DIGITAL HOUND
A personalized executive assistant for your lead operation.
During the 60-day build, we configure a personalized operating assistant around your trade, service area, offers, partner rules, follow-up process, and existing tools. It keeps the queue clean, remembers the history, prepares routine updates, and tells the right person what needs attention next.
It remembers more than a person, stays on the trail longer than a dog, and knows when to fetch a human.
CONFIGURED FORYour trade, market, offers, rules, partners, and workflow
WATCHESLead status, estimates, follow-up, and partner touchpoints
PREPARESUpdates, reminders, replies, and next-step briefs
ESCALATESPricing, technical judgment, unusual cases, and real decisions
HOUND finds the opportunities, builds the referral relationships, and keeps every lead moving. Your team handles pricing, technical judgment, and the customer conversations that need a real person.
Fair questions
Before we pick up the scent.
What exactly does HOUND do?
HOUND combines a managed lead service with a digital executive assistant configured around your company. We work the leads already sitting in the business, build local referral relationships, and handle routine follow-up. Your team takes over when pricing, technical judgment, or a real customer conversation is needed.
What does “qualified lead” mean here?
A lead must be in your service area, request work your company accepts, provide a reachable and consented contact path, and have a plausible need and timing. Your team still verifies technical fit, pricing, and whether the job should be accepted.
Is HOUND another ads agency?
No. HOUND is a revenue-systems partner. We diagnose why qualified opportunities are not becoming paid jobs, fix the control point closest to revenue, then build the lead sources the business can convert and track. Ads remain an option when they are the next constraint and the business is ready to answer, follow up, and measure.
Which lead source do you start with?
The one closest to revenue and easiest to verify. That may be unsold estimates, past customers, missed calls, referral partners, or targeted local outreach. We do not launch every channel at once.
Is the digital HOUND software or a service?
Both pieces work together. The digital HOUND remembers the rules, watches the queue, and prepares the routine work. The managed service configures it, develops the partner relationships, checks the work, and handles the exceptions. We work around your current CRM and field-service tools whenever they can support the process.
What is defined before the 60-day build starts?
The scope should name the partner categories, relationship count or outreach volume, partner value exchange, referral-consent process, conflict or exclusivity rules, supported tools, and who owns the relationships, data, workflows, accounts, and reports after the engagement.
Are you guaranteeing more jobs?
No. The 60-day build is designed to improve lead capture, follow-up, source development, and visibility. Results depend on the market, demand, sales ability, capacity, pricing, and quality of the contractor’s work.
You run the jobs.
HOUND runs the leads.
We build the local partners, work the follow-up, and show you what turned into paid work.
P.S. If every lead already has an owner, a next action, and a clean path to paid revenue, call off the dogs—you may not need HOUND.